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About Us
About Keeping Tabs, Inc.
The Keeping Tabs Program was created in response to client needs.
Mystery Guest, Inc. is managed by the same ownership and has conducted
thousands of consumer shops for over a decade with major service and
hospitality clients.
The Mystery Guest Program was developed to provide an independent and
ongoing evaluation system that would parallel the distinctive operations of each
client. Mystery Guest clients requested the conduct of integrity shops and so
Keeping Tabs, Inc. was developed to provide trustworthy, time-sensitive
information about loss prevention.
Today, Mystery Guest, Inc. leads the industry in providing cutting edge
technology (ASP Web technology at every contact level) with professional call
support and expert market research analysis. The niche we have chosen is high-
end consumer services matching clients' target audiences. We provide the
highest quality product with the greatest speed and highest confidence level in
data integrity. Mystery Guest, Inc. develops, hosts and secures its own Web sites
with full back up for historical reporting. Mystery Guest provides the industry's
only flexible, truly custom, high-end application that can be fully integrated into
client operations at all levels to facilitate team-wide acceptance without irrelevant
"data dumps".
Gwen Lennox, the CEO of both Mystery Guest, Inc. and Keeping Tabs,
Inc., holds an MBA degree from the University of Central Florida and completed
her doctoral studies in marketing at Florida State University. Since 1981, Gwen
has developed and implemented market research studies for a wide variety of
clients, including Standard Oil, General Mills, Darden Restaurant Group,
BellSouth and Kimberly Clark.
Gwen has also completed courses in bartending as background in the
development of this program.
Leading the Keeping Tabs, Inc. professional support team is Jane
Newnum, Vice President of Operations & Strategic Planning. A graduate of
Florida State University, Jane is a 20-year marketing and operations veteran with
extensive experience in the corporate and not-for-profit sectors.
About Our Investigators
All investigators in our program have been carefully screened based on their background
and experience in the field of integrity surveillance. All these investigators are
licensed according to the requirements of their state and are insured.
Keeping Tabs, Inc. requires that investigators dress appropriately to match your
usual clientele. They are experienced in “blending in” to the environment in such a
way that suspicions are not aroused.
Keeping Tabs, Inc. maintains a pool of trained investigators in virtually every
major market in the United States.
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